FAQs
How soon will I get a reply to my question?
We handle emails and messages in the order they arrive. Most inquiries receive a response within 24 hours during our regular business hours.
Can I update my shipping address after placing an order?
If you need to change your shipping details, please reach out to us right away at sales@solrano.com and include your name and order number. We’ll do our best to make the change, but once your order has been packed or shipped, we may not be able to update the address.
How long does it take to process my order?
Our processing time is 1-3 business days. Orders are processed Monday through Friday, excluding major holidays.
What are the shipping timelines?
Shipping times vary but are typically 7-12 business days for United States and 8-14 business days for International after the order has been processed. A tracking number will be provided via email once your order has shipped.
Will my order arrive all together?
Depending on the size and items in your purchase, your order might ship in more than one package. If so, you’ll receive tracking details for each shipment.
What if an item is out of stock or on backorder?
If any product in your order is unavailable, we’ll notify you via email with an estimated restock date. If the restock is expected to take more than two weeks, we’ll issue a refund for the missing item(s).
What should I do if I receive a damaged product?
We’re sorry for the inconvenience. Please email sales@solrano.com with your name, order number, and clear photos of the damaged item so we can assist you.
What happens if something is missing or damaged from my order?
If an item is missing or arrives damaged, contact us within 30 days of delivery at sales@solrano.com. We’ll work with you to resolve the issue promptly.
Can I cancel my order?
If you’d like to cancel, email us immediately at sales@solrano.com. Cancellations are only possible if your order hasn’t yet been processed or shipped.
What if I have further questions or need assistance?
If you have any additional questions or require assistance, please do not hesitate to contact us at
Arcadia Commerce LLC
Store name: Solrano
Phone number: +1 857-763-1544
Email: sales@solrano.com
Address:
30 N Gould St
STE R
Sheridan, Wyoming
82801
United States
Customer Service Hours
Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:
- Monday – Friday: 9AM-5PM EDT