Refund policy

Returns

You can request a return within 30 days of receiving your order. We accept returns for both defective and non-defective products, including items that are unused or in slightly used condition.

To be eligible:

  • Items must be unused, in their original condition, and returned in the original packaging.

  • Returns must be approved first. Please contact our support team at sales@solrano.com to initiate a return.

  • We will provide return instructions and the return address. Unapproved returns will not be accepted.

Note: Customers are responsible for return shipping costs unless the item is defective or there was a mistake on our end.

Refunds

Once your return is received and inspected, we’ll notify you by email whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method.

  • Most refunds are completed within 10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card provider – it may take several days to post.

  3. Contact your bank – some processing delays may occur.

Still having trouble? Email us at sales@solrano.com, and we’ll be happy to assist.

Cancellations

You can cancel your order within 24 hours of purchase by emailing sales@solrano.com

  • Once your order is processed or shipped, we cannot guarantee cancellation.

  • If the order has shipped, you can return it once delivered by following the return process above.

Exchanges

We only replace items that are defective or damaged.

To request an exchange for the same item, contact us at sales@solrano.com with your order number and photos of the issue.

Gift Returns

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return approval.

  • If the gift was sent to the gift giver, the refund will be issued to the original purchaser.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?
Contact us anytime at:

Arcadia Commerce LLC

Store name: Solrano

Phone number: +1 857-763-1544

Email: sales@solrano.com

Address:
30 N Gould St
STE R
Sheridan, Wyoming
82801
United States

Customer Service Hours

Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:

  • Monday – Friday: 9AM-5PM EDT