Shipping policy

At Solrano, we are committed to getting your order to you quickly, safely, and reliably. Please review the details of our shipping policy below.

Order Processing

Orders are typically processed within 1-3 business days of purchase. Order cut off times are from 3:00pm EDT.

Shipping Times

United States:
Processing time: 1–3 business days
Transit time: 6–9 business days
Total estimated delivery time: 7–12 business days

International:
Processing time: 1–3 business days
International shipping transit time is 7–11 business days.
Total estimated delivery time is 8–14 business days.

Please note: Delivery times are estimates only and may vary due to unforeseen circumstances such as customs delays, weather, holidays, or logistical disruptions. We do not guarantee specific delivery dates.

Tracking Your Order

Every order includes tracking. You will receive your tracking number by email once your order has shipped.
You can view tracking updates via our Track Your Order page.

Carrier Partnerships

We ship through trusted partners, including:

  • USPS

  • DHL

  • UPS

  • Canada Post

  • Royal Mail

  • Australia Post
    ...and more, depending on your location.

Address Issues

Please ensure that your shipping address is accurate at the time of purchase.
If you notice an error, contact us immediately at sales@solrano.com

We are not responsible for packages delayed or lost due to incorrect or incomplete addresses.

Delivery Issues

Once your order is marked "delivered" by the carrier, it is considered successfully fulfilled.

If your tracking shows “delivered” but you have not received your package:

  • Check with household members or neighbors

  • Look near your mailbox, porch, or building management

  • Contact your local carrier office for delivery confirmation

Solrano is not liable for packages lost or stolen after confirmed delivery. Please file a claim with the shipping carrier for resolution.

U.S. Customers

USPS may occasionally mark packages as delivered prematurely.

If your tracking shows delivery:

  • Wait an additional business day

  • Contact your local USPS branch (not the hotline)

  • Ask for delivery scan details from the postal supervisor

If the item is still not located, please contact USPS to file a claim.

International Customers

If your package is marked as delivered but hasn’t arrived:

  • Check for a delivery notice or attempt slip

  • Contact your local post office and customs office

  • Request tracking or delivery confirmation

We will assist where possible, but Solrano is not liable for issues caused by local delivery services or customs.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, tariffs, taxes, or import restrictions imposed by their country.

Solrano is not responsible for delays, holds, or fees due to international customs.
We will not reimburse or reship packages seized or delayed due to import regulations.

High-Risk Orders

To prevent fraud, certain orders may be flagged as high-risk and delayed for verification.

In these cases:

  • We may contact you for identity or payment verification

  • Orders will not ship until verification is completed

  • Failure to respond may result in cancellation

  • Chargebacks or disputes during this period will be challenged

All verification data is handled securely and confidentially.

Cancellations

Due to fast processing, we cannot cancel orders after 24 hours.

If your order has not yet shipped and you request cancellation within 24 hours, a $5 cancellation fee will apply to cover non-refundable payment processing fees.

If your order has already shipped, you may return the item after delivery.

Damaged Items

If you receive a damaged product:

  • Email sales@solrano.com

  • Include your order number and a clear photo of the damaged item

We will send a replacement item at no extra cost.

Agreement

By placing an order on our site, you acknowledge and agree to the terms of this shipping policy.

Contact Us

Arcadia Commerce LLC

Store name: Solrano

Phone number: +1 857-763-1544

Email: sales@solrano.com

Address:
30 N Gould St
STE R
Sheridan, Wyoming
82801
United States

Customer Service Hours

Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:

  • Monday – Friday: 9AM-5PM EDT